Qantas Staff Credit Union Limited

Help

Sometimes navigating through a website or using the internet in general can be both confusing and frustrating. So to give you a head start we've provided a list of commonly asked questions below. If you are still experiencing any issues, please contact us.

Before you go any further, please be aware that we optimise for the following browsers:

FAQs

Listed below are the answers to some frequently asked questions you may have. We will be monitoring the questions members ask and adding to this section, so if your question is not covered, please contact us.

Just click on a question from the list below to find the answer.

How do I print?

Just click on the printer icon at the top right of every page. This will give you a printer-friendly version of the page you are looking at. Then just click on the print icon on your browser. ^

How can I view forms and other documents?

Some forms and documents on this site are provided in .pdf format; these require version, 4.0 (or later) of Adobe Acrobat Reader. See the Adobe web site for more information about Acrobat Reader. You can download Acrobat Reader by clicking on the "Get Acrobat Reader" button below. If you are having difficulties downloading the Reader, you should contact your local computer support person. Note when you are printing Adobe forms to use the Adobe print icon and not the print icon of your browser. ^

What do I do if the website gets stuck?

If our website gets stuck or freezes the best thing to do is hold down the following keys: Control/Alt/Delete. Then click on Task Master. From there highlight the internet icon and click on 'End Task'. If you cannot log back on to our website, (and it is not a problem with your computer or Internet connection) please contact us immediately on 1300 747 747. ^

How do I clear my internet cache?

If you use Netscape Navigator, select 'Edit' then 'Preferences' from the menu bar at the top of the screen. Click on 'Cache' under 'Advanced' from the list on the left box, then 'Clear memory cache' and 'Clear disk cache'. Once your computer has finished (this may take a while) click 'OK', quit Navigator and relaunch.

If you use Internet Explorer, select 'Tools' from the menu bar at the top (or 'View' if you're using version 4.0) then 'Internet Options'. Click on 'Delete Files' in the middle of the window that appears, then 'OK', then quit Explorer and relaunch. ^

What is the optimal screen resolution for this site?

Our website has been optimised for monitors running at a resolution of 1024 x 768 pixels or higher. If you have trouble viewing certain parts of the Web site please change your monitor settings.

PC screen resolutions

  • select 'start' from the windows menu
  • select 'control panel'
  • select 'display'
  • select 'settings' from the window options
  • use your cursor to adjust the screen resolution to at least 1024 by 768
  • select 'Apply'
  • select 'OK'

The latest video cards and monitors can make these changes without restarting.

Macintosh screen resolutions

  • Click the Apple menu (top left of screen) and select Control Panels
  • Double click the Control Panel 'Monitors & Sound' (If you are using System 7.5 or earlier, you will need to double click the Control Panel 'Screen'
  • Click the 'Monitor' button. Your current resolution will be displayed on the right of the Control Panel window
  • Select '1024 x 768'
  • Close the Control Panel 'Monitors & Sound'. Your new settings will automatically be updated. ^
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What browser should I use?

Qantas Staff Credit Union site has been optimised for Internet Explorer 6.0+ and Mozilla Firefox 1.5+. Please update your browser if you start experiencing problems.

Microsoft Internet Explorer

Netscape Navigator

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What do I do if I get a page error?

When browsing the Qantas Staff Credit Union site you may come across page errors. If these errors persist please contact us. ^

Questions?

If you are still having problems, please complete our survey Proceed and then contact us